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We have a dedicated room in our space for any kind of celebration.

Yes! We would love to host your next birthday, holiday, graduation, or Quidditch World Cup finals party. If you have any questions about your purchase, please email Parties & Private EventsĬan I Host Birthday Parties / Celebrations At The Experience? Yes, we accept returns within 30 days of purchase. The Harry Potter ™: Magic at Play Store gift shop will be open to the public and ticketed guests any time Harry Potter ™: Magic at Play is open! Do You Accept Refunds/Exchanges? If you'd like to let us kow you're coming or if you need additional assistance, please email or let any of our team members know during your visit. We're proud to be fully accessible for guests with many different abilities and neurodiversities, and we strive to make everyone feel welcome and comfortable.

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Are There Discounts For Children?Ĭhildren (2) years of age and under get in free guests over the age of three (3) will need a ticket. We can scan your ticket directly from your mobile device, so please save the paper and ink and don't print your ticket unless you have to. Fill out this contact form or visit the Help section of the Fever app for assistance. Tickets can be adjusted to a new date and time (subject to availability) if changed prior to the date and time of the tickets. What If I Bought My Ticket For The Wrong Date Or Time? We do not offer any gift cards for on-site merchandise or Butterbeer. Yes, we offer digital gift cards for tickets to Magic at Play HERE. Tickets purchased at the door will be priced at the regular peak ticket price level and include an additional fee. Guests with pre-purchased tickets have priority, so we recommend buying tickets online in advance. Limited standby tickets are available at the door (subject to availability). If you or a member of your party is not feeling well, tickets can be adjusted to a new date and time (subject to availability) if changed prior to the date and time of the tickets. Tickets are non-refundable and non-transferable. Can I Refund Or Exchange My Ticket? Are Tickets Transferable? For groups larger than 25, please email for assistance. No, but orders are limited to maximum amount of people who can visit the experience in a given time slot. Price may fluctuate around in-demand or 'peak' times and dates Is There A Ticket Purchase Limit?

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Standard tickets start at just $37.50 for guests ages 10 and up, and passes for children ages 3-9 start at $29.50 plus taxes and fees. A limited amount of standby tickets will also be available for purchase at the door (subject to availability). Please Contact us here, we’ll be happy to answer your inquiry. Please send us an email at and our team will do their best to get you reunited with your item.

I lost an item on my visit, is someone able to help? Available to the public! Please note, no outside food and drink allowed. Yes, licensed Butterbeer ™ and small bites will be available for purchase, inclusive of vegan and gluten-free options. We love your fluffy friends, however pets and emotional support animals are not permitted inside. Resealable bottles of water are always welcome. Remember to share your photos on social media with #HPMagicAtPlay so we can see them! Are Food And Drinks Allowed Inside The Experience? You're encouraged to take photos and videos throughout the space! Single strollers are also allowed inside, but please note all items are subject to search upon entry. You may check your coats, bags or strollers for $3 per item. We accept cashless payment in the forms of credit and debit cards.

Reentry into the Experience is not permitted. Fill out this contact form to swap times. If changed prior to the date and time of the tickets. If you or a member of your party is not feeling well, tickets can be adjusted to a new date and time (subject to availability). Tickets are valid only for the date and time purchased. If you aren’t sure what your day’s schedule looks like, check out our Premium Flex Entry Tickets and come whenever works for you! Please arrive any time within your allotted 30-minute window. When Do I Need To Arrive For My Reservation Time?

We are located at the corner of N Michigan Ave and E Pearson St. Water Tower Place, 835 N Michigan Avenue, Chicago, IL 60611. What Are The Operating Hours Of The Experience?